Our Guest Services team are on hand all night for any queries you may have.
Located next to the top stage, the Guest Services kiosk is open to help with directions, haunt and site information, accessibility guidance, ticket queries and any other questions or feedback you may have.
Loved your visit? Don't forget to pre-book your open-dated 2027 tickets here before you leave. These are the best price they will be for the entire year!
You can request an essential compnaion ticket by following the steps on our Essential Companion Tickets page.
Whichever ticket you have booked for yourself, your carer’s ticket will mirror this.
Please Note: A carer ticket is only confirmed with proof of an Access Card or Tulleys Digital Access Pass. You must enter the details at checkout, then provide this at admissions on arrival.
As of 2026, the Access Card and Tulleys Digital Access Pass will be the only methods used to access essential companion tickets and queuing support.
Guests with the +1 symbol will be able to request an essential companion ticket (those with the +2 symbol may request up to 2).
Guests with the difficulty standing, difficulty with crowads or urgent access to toilet symbol(s) will be able to request queuing support.
View our accessibility page to find out how to apply for a Tulleys Digital Access Pass and request essential companion or queuing support tickets.
The Hayride can accommodate 1 standard sized wheelchair (as defined by the NHS).
Due to the nature of the event, unfortunately all other haunts are not suitable for wheelchair users.
Tulleys Farm intends to make every visit a safe and pleasurable one for all our visitors. However, the attractions during Shocktober Fest may be physically demanding and due to the nature of the event unsuitable for visitors with additional needs.
All Haunts use ramps, have uneven footing and may be exposed to weather conditions.
We recommend all attractions are unsuitable for people with the following conditions:
*The Hayride is the only attraction to not include strobes but does have flashing lights. The Hayride is an open-air attraction however theatre smoke and fires are used around the course. It is possible to accommodate standard wheelchairs (as defined by the NHS) on the Hayride.
