If we have purchased tickets for Shocktober Fest 2020, and the event doesn’t run but is postponed to 2021. What will happen to my ticket?
All tickets bought for Shocktober Fest 2020, will be automatically rolled over to the 2021 Shocktober Fest event, your tickets will include all the additional attractions planned for the 2021 season.
We do not recommend under 15 year olds visit the Scream Park.
9 and up to 12 yr: Can be admitted to the Scream Park when accompanied by an adult. Please note - at least one adult MUST accompany them per Scare Attraction.!
From 13 to 14 yr: Can be admitted to the Scream Park and Haunts when accompanied by an adult - per child or group. Adults do not have to enter the haunts.
15+: Can enter on their own.
The only Haunt with wheelchair access is our Haunted Hayride.
Yes, for groups of 10 or more booking tickets in advance. Please visit the ticket page.
Yes, all of our attractions feature flashing lights, strobes and special effects. There is also a high level of smoke effects in some of the attractions. If you have any conditions that may be affected by these factors, we strongly advise against visiting.!
No, but carers, with proof of a carer certificate enter free of charge. Visit here for more information.
Yes. All the haunted attractions involve live actors, many of whom are considered to be the best scare actors in the UK!
Yes. We have disabled toilet facilities.
No. The Halloween Store will not be returning for 2019
No, with the exception of certified trained guide dogs.
If you did not receive your confirmation email or tickets, please check your junk and spam folders, as at times emails can automatically be sent here.!
During busy periods it can take up to 24 hours to receive your tickets If after this time you still do not see your confirmation email and/or tickets please contact us.
Outside take as many photos as you'd like with roaming characters. While inside the haunts, recording devices and photography is strictly prohibited.
Our security team are in place for your own safety and wellbeing, we ask you fully cooperate with all bags checks on arrival - We do not have lockers on site.
Do not bring alcohol or liquids (Perfume etc) on site as it will be removed. If you have medication please contact our visitor services team prior to your arrival.
Yes - our outlets food outlets accept cards.