Faq

We do not recommend under 15 year olds visit. 

Under 15 years will have to have an adult (18+) with them. 

The virtual queuing system we have in place is to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to our attractions via a virtual queuing system for themselves and one other (must be age 14+).

Please be aware due to the nature of the event, virtual queuing is not applicable to all attractions and some queuing will still be required.

Helpers may only use the virtual queing system when accompanying the disabled guest. 

To obtain your virtual queuing pass, please come to the visitior serves kiosk when you arrive, with your valid documentation.  

Unfortunately due to the nature of the event we can only accept wheelchair users on our Haunted Hayride.

Yes, for groups of 10 or more booking tickets in advance. Please visit the ticket page.

Yes, all of our attractions feature flashing lights, strobes and special effects. There is also a high level of smoke effects in some of the attractions. If you have any conditions that may be affected by these factors, we strongly advise against visiting.!

 

No, but carers, with proof of a carer certificate enter free of charge. Visit here for more information.

Yes. All the haunted attractions involve live actors, many of whom are considered to be the best scare actors in the UK!

Yes. We have disabled toilet facilities.

No, with the exception of certified trained guide dogs.

If you did not receive your confirmation email or tickets, please check your junk and spam folders, as at times emails can automatically be sent here.!
During busy periods it can take up to 24 hours to receive your tickets If after this time you still do not see your confirmation email and/or tickets please contact us.

Outside take as many photos as you'd like with roaming characters. While inside the haunts, recording devices and photography is strictly prohibited. 

Small bags are permitted, all bags will be checked on arrival, we do not have lockers on site.

Do not bring alcohol or liquids (Perfume, Vape Juice etc) on site as it will be removed. If you have medication please contact our visitor experience team prior to your arrival. 

Yes - our outlets food outlets accept cards.

Unfortunately, due to the nature of the event, tight spaces and uneven flooring, we do not recommend Shocktober Fest for pregnant individuals 

Hopefully not!

Our 'Street Theatre' actors are asked to 'tone it down' during the early evening as there will be youngsters and visitors who want to see the fireworks only!

You can experience the atmosphere of the Scream Park, with food halls, bars and concession rides, but not entry to any of the Haunted Attractions.

The 'Street Theatre' will however get a little more 'interactive and effective' as the night progresses!