FAQs

As you have purchased an open dated ticket, you do not need to book a date with us online.

You can turn up on any date we are open, (even if it says we are sold out online).

If you did want to let us know when you are coming, please email [email protected], with your booking reference number and the date you require.

The park will open at either 5.00pm or 6.00pm depending on the date you select. Please follow this link and follow the colour coded chart for more information- Dates & Times for Tulleys Shocktober Fest Scream Park 

Address
Tulleys Farm, Turners Hill Road, Turners Hill, Crawley, West Sussex, RH10 4PE

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We recommend arriving at opening time, there is a huge amount to see and do at Shocktober Fest, and we don’t expect you to experience all the Haunted Attractions, shows and street theatre in one visit, please plan your time with us wisely.

Shocktober Fest is a recommended 16+ event. Due to the nature of the event, it is not recommended for anyone below the age of 16.

If you are under the age of 16 you must be accompanied by a full paying adult (18 plus) throughout the entire evening.

16 - 21 year olds must prove their age with valid photo ID, unless accompanied by an adult.

 

Proof of ID must be photographic i.e.

• Passport

• Driving Licence

We understand that it may be hard to show official photographic ID between the ages of 16-17 years of age, so a photocopy of their passport will be fine. 

All parking is free at Tulleys Farm, with car parking staff on hand to assist should you need directing.

*please note vehicles cannot be left overnight

We take the safety of all of our guests extremely seriously. If you’re coming to Shocktober fest, please ensure you arrive in plenty of time to pass through our security checks.

Our security team are in place for your own safety and we ask you fully cooperate with all checks.

Our Bag Policy
We would recommend you not bring in a bag at all, however if you do please follow the steps below:  

  • We have a no liquid policy, this includes any perfume/aftershaves. Tulleys is not responsible for the lost or confiscation of these items. Please finish any ‘opened’ food and drink before you enter the Park during the security checks, if you would like to keep any containers or bottles please make sure these are empty before you enter.
  • Do not bring alcohol on site as it will be removed
  • We have a strict no drug policy, this includes drug paraphernalia
  • Take all items out of your pockets if you are required 

 

  • Alcohol
  • Drones
  • Drugs
  • Drug Paraphernalia
  • Glass
  • Spray Cans
  • Any items that may be used as a offensive weapon
  • Laser Pens
  • Open Bottles
  • Costumes Masks
  • Fireworks, Flares or Chinese Lanterns
  • Pyrotechnics of any nature
  • Unauthorised professional film or video equipment

Smoking (including of e-cigarettes) is strictly prohibited in all queue lines and buildings, we ask that you only smoke (including e-cigarettes) in open areas.

No, with the exception of certified trained guide dogs.

We love to see your creative costumes! However, for security reasons we ask that no masks, or hoods are worn and that no imitation weapons/large props are brought as part of your costume. If you do arrive with any of these items, they will be confiscated by security.

Head to www.shocktoberfest.co.uk 

Go to the Home page and click the BUY NOW button

This will take you to our ticketing site, select the ticket you would like to buy and then select the date you would like to attend.

PLEASE NOTE: EARLY BIRD TICKET RELEASES (STARTING FROM JANAURY-MAY) ARE OPEN DATED SO YOU DO NOT NEED TO SELECT A DATE, YOU CAN ATTEND ON ANY NIGHT WE ARE OPEN THROUGHOUT THE SEASON) 

Once you have purchased your tickets, you will be sent a confirmation email, THIS IS YOUR TICKET for your entire group. It will have a booking reference number starting with the letter 'D'

PLEASE CHECK YOUR JUNK MAIL

 

Yes, we would recommend you doing this before your visit as we have limited numbers available on the gate. 

You can email or phone us and we would be happy to help. 

All haunts are included for the following tickets:

  • Xscream Pass 
  • Xscream + 3 FT 
  • Xscream + 6 FT 
  • Xscream + 11 FT 
  • RIP Bundle 

Extra Screams (rides) are not included in your ticket, these can be purchased on the day at each ride entrance. 

Yes, when purchasing your tickets online please make an account, if you need to change your date, you can simply log onto your account and change your date. Alternatively you can email [email protected] and we can change this for you. Please allow up to 48 hours to receive a new confirmation order.   

Thats right! Early Bird tickets are open dated so no need to book a date, you can just turn up on any date we are open. 

You can , it is an additional £8. You must already have purchased a ticket to enter the park.

Please note, these are non-refundable. 

Yes, all of our attractions feature flashing lights, strobes and special effects. There is also a high level of smoke effects in some of the attractions. If you have any conditions that may be affected by these factors, we strongly advise against visiting.

Unfortunately, due to the nature of the event, tight spaces and uneven flooring, we do not recommend Shocktober Fest for pregnant individuals 

Shocktober fest is an outdoor event with some haunts and extra screams being outside. These may close due to adverse weather conditions including high winds, thunder or lightning this is due to health and safety reasons. 

If this is the case, we will offer all ticket holder another date to come back. 

Our haunts may start to close from 11.00pm due to queue line times. All haunts will close by 11:30pm 

Head to www.shocktoberfest.co.uk 

Go to the Home page and click the BUY NOW button

This will take you to our ticketing site, select the ticket you would like to buy and then select the date you would like to attend.

PLEASE NOTE: EARLY BIRD TICKET RELEASES (STARTING FROM JANAURY-MAY) ARE OPEN DATED SO YOU DO NOT NEED TO SELECT A DATE, YOU CAN ATTEND ON ANY NIGHT WE ARE OPEN THROUGHOUT THE SEASON) 

Once you have purchased your tickets, you will be sent a confirmation email, THIS IS YOUR TICKET for your entire group. It will have a booking reference number starting with the letter 'D'

PLEASE CHECK YOUR JUNK MAIL

In order to access a free carer ticket, proof of disability is required.You can reserve a free carer ticket to your booking. PLEASE NOTE YOU MUST BRING DOCUMENTATION WITH YOU ON THE DAY TO BE ABLE TO OBTAIN ENTRY. 

 

Visitors with the following documentation are entitled to one free carer ticket mirroring the full price purchased ticket. Documentation must be presented with valid Photo I.D.

  • Entitlement to DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book (must be valid) 
  • A Headed Letter from GP or Consultant (Dated within the last 2 years) confirming the need for a full time carer.
  • Carer's Allowance letter of award
  • A valid Blue Badge
  • Access Card (only if the access card states that you need a carer).

 

The virtual queuing system we have in place is to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to our attractions via a virtual queuing system for themselves and one other (must be age 16+). Please see our team at guest services upon your visit if you would like to discuss additional virtual queue passes. 

Please be aware due to the nature of the event, virtual queuing is not applicable to all attractions and some queuing will still be required.

Helpers may only use the virtual queuing system when accompanying the disabled guest. 

To obtain your virtual queuing pass, please come to guest services once you have your tickets and are inside the park, with your valid documentation.

The tickets will be waiting for you at our VIP/Guest list kiosk, this is located to the right after the security checks. 

Because your tickets have been booked in conjunction with the hotel, you would need to contact the hotel to change this. 

Unfortunately, we do not offer a shuttle services from the hotel to Shocktober Fest.